Privacy policy

Last updated: August 2, 2024

This Privacy Policy describes how KiiDS.SHOP ("site", "we", "us" or "our") collects, uses and discloses your personal information when you visit it, use our services or shop at www .kiids.shop (hereinafter referred to as the "Site") or otherwise communicate with us in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor or other person whose data we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the site, update the date in the "Last Updated" section, and take other steps as required by applicable law.

How we collect and use your personal data

In order to provide the Services, we collect personal information about you from various sources, as described below. The data we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and to protect or defend the Service, our rights, and the rights of our users or other persons.

What personal data we collect

The types of personal data we collect about you depend on how you interact with our site and how you use our services. When we use the term "personal data", we mean data that identifies you, relates to you, describes you or can be linked to you. The following sections describe the categories and specific types of personal data we collect.

Collected data coming directly from you

Data that you directly submit to us through our Services may include:

  • Contact details including your name, address, telephone number and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
  • Account data including your username, password, security questions and other information used for account security purposes.
  • Shopping Data including items you view, placed in your cart, stored in your account, such as loyalty points, reviews, referrals or gift cards, or purchases.
    • Stored loyalty points/product reviews/recommendations/gift cards
  • Customer Support Data including information you choose to include in your communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Data we collect about your usage

We may also automatically collect certain data about your interaction with the Services ("Usage Data"). We may use cookies, pixels and similar technologies ("cookies") for this purpose. Usage Data may include data about how you access and use our site and your account, including device data, browser data, data about your network connection, your IP address, and other data related to your interaction with the Services.< /p>

Data we obtain from third parties

In addition, we may receive data about you from third parties, including vendors and service providers who may collect data on our behalf, such as:

  • Companies that support our site and services, such as Shopify.
  • Our payment processors who collect payment information (eg bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested at the purpose of fulfilling our contract with you.
  • When you visit our site, open or click on emails we send you, or when you interact with our services or advertisements, we or the third parties we work with may automatically collect certain data using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

We will handle all data we receive from third parties in accordance with this Privacy Policy. See also the section below entitled Third Party Websites and Links.

How we use your personal data

  • Provision of products and services. We use your personal information to provide services to you in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, handle possible returns and exchanges and other actions and functions related to your account.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and displaying advertisements for products or services. This may include using your personal information to better tailor services and advertising on our site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in the sale of our products, according to Art. 6 par. 1 letter f) GDPR.
  • Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or harmful activity. If you choose to use the Services and register an account, you are responsible for securing your account credentials. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 par. 1 letter f) GDPR.
  • Communicating with you and improving services. We use your personal information to provide customer support and improve our services. It is in our legitimate interest to be able to respond to you, provide you with efficient services and maintain our business relationship with you in accordance with Art. 6 par. 1 letter f) GDPR.

Cookies

Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with operating our store using Shopify, please visit https://www .shopify.com/legal/cookies. We use cookies to operate and improve our site and our services (including remembering your actions and preferences), to perform analysis and to better understand the user's interaction with the services (in accordance with our legitimate interest to manage, improve and optimize the services). We may also allow third parties and service providers to use cookies on our site to better customize services, products and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can use your browser controls to set your browser to remove or reject cookies. Please note that deleting or blocking cookies may negatively affect the use of the site and may cause some services, including certain features and general functionality, to not work properly or become unavailable. Additionally, blocking cookies may not completely prevent how we share data with third parties, such as our advertising partners.

How we disclose personal information

Under certain circumstances, we may disclose your personal data to third parties for contract performance, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties that perform services on our behalf (eg IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide services and advertising. Our business and marketing partners will use your data in accordance with their own privacy policies.
  • When you instruct us, request us, or otherwise consent to our disclosure of certain data to third parties, such as for the purpose of shipping products, or through your use of social media widgets or integrated login with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest to conduct a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services; our rights and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes listed above under How we collect and use your personal information and How we disclose personal information: p>

Category Recipient categories
  • Identifiers such as basic contact information and certain order and account information
  • Business data such as order data, shopping data and customer support data
  • Internet activity or other similar network activity, such as usage data
  • Geolocation data, such as locations determined by IP address or other technical measures
  • Vendors and third parties that perform services on our behalf (such as ISPs, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal data without your consent and for the purpose of deriving characteristics about you.

With your consent, we share personal data for the purpose of engaging in advertising and marketing activities as described below.

Third Party Websites and Links

Our site may provide links to websites or other online platforms operated by third parties. If you link to sites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness and reliability of the data found on those sites. Data that you provide in a public or semi-public environment, including data that you share on third-party social networking platforms, may be viewed by other users of the Services and/or users of those third-party platforms, without limitation on their use by us or by a third party. Our inclusion of such links does not in itself imply endorsement of the content on such platforms or their owners or operators, except as indicated on the Services.

Data about children

The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below and request that they be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and retention of your data

Please note that no security measures are perfect and impenetrable and we cannot guarantee "perfect security". In addition, any data you send to us may not be secure in transit. We recommend that you do not use unsecured channels to transmit sensitive or confidential data.

How long we retain your personal information depends on a variety of factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights related to your personal data listed below. However, these rights are not absolute, may only be exercised in certain circumstances, and in certain cases we may refuse your request as permitted by law.

  • Right of access/information: You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.
  • Right to erasure: You may have the right to request the erasure of personal data we hold about you.
  • Right to rectification: You may have the right to request that we correct inaccurate personal data we hold about you.
  • Right to portability: In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal data we hold about you and ask us to transfer it to a third party.
  • Right to Opt Out of Selling or Sharing or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal information or to opt out of processing your personal information for purposes considered to be "targeted advertisement' as defined in applicable privacy legislation. Please note that if you visit our site with the Global Privacy Control opt-out signal turned on, depending on where you are located, we will automatically consider this a request to opt-out of the "sale" or "sharing" of data for the device and browser you use on site visit.
  • Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal data.
  • Revocation of consent: In cases where we rely on your consent to process your personal data, you may have the right to withdraw this consent.
  • Right to object: If we refuse to process your request, you may have the right to object to our decision. You can do so by directly replying to our rejection.
  • Managing your communication preferences: We may send you promotional emails and you may unsubscribe at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of these rights where indicated on our site, or you can contact us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we provide a substantive response to a request. In accordance with applicable law, you may designate an authorized representative to submit requests to exercise your rights on your behalf. Before accepting such a request from a representative, we will require the representative to provide evidence that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, in accordance with the requirements of applicable legislation.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by making a complaint to your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data is also processed by employees and third-party service providers and partners in these countries.

If we transfer your personal data outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the UK competent authority, where relevant, unless the data is transferred to a country which can be demonstrated provides an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us at info@kiids.shop or contact us at Alzbetina 30, Kosice, 040 01, SK.

In accordance with applicable data protection laws and unless expressly stated otherwise, we are the administrator of your personal data.